Frequently Asked Questions
How do You make Your Custom Minifigures
Our custom Minifigures are made using a variety of methods. We UV Print, injection mold, and Pad Print to give our figures the perfect look!
Are these real LEGO
Here at Ktown Bricks We pride ourselves on using genuine LEGO parts to make our figures. Our Figures may also include injection molded parts and accessories designed specifically for LEGO.
Our Friends at LEGO wanted us to remind you that,
This is not a LEGO Product. These are re-used LEGO elements that have been repackaged or altered from their original form. LEGO is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this product. The LEGO Group is not liable for any loss, injury or damage arising from the use or misuse of this product.
What how fast will my order be shipped?
Most orders are shipped out within 3-5 Business days or sooner. Some large orders and orders made during events like the annual Knights Tournament may take slightly longer.
How much will shipping cost?
If ordering within the United States we offer $5 Flat Rate First Class shipping. For a limited time orders within the US will receive free First Class Shipping on orders over $100. We also offer USPS priority shipping. This method is calculated at checkout based on delivery location.
For international orders we offer $18 Flat Rate First Class International Shipping for North American and Europe and $25 for the rest of the world. All international shipping rates include insurance. For international orders we highly recommend shipping methods such as UPS and USPS Priority International. These methods are calculated based on weight and delivery address. These methods include more accurate tracking and insurance up to $200.
What Customs fees can I expect if ordering internationally
Import duties, Taxes, and other customs fees are not included in the product price or shipping price. These fees are the responsibility of the buyer and are determined by the country importing the products. For more information on your country’s customs and import fee check with your local customs office.
How do I contact Ktown Bricks
Have an issue with an order, want to request a product, or just want to say hi?
You can contact us via our contact form, email us at firstname.lastname@example.org or call us at 865-306-4766